Privacy Policy

Last updated: August 2026

This is standard boilerplate, not a finished legal document. It has not been reviewed by an attorney and should be treated as a starting point, not a final privacy policy — particularly if you plan to serve customers in regions with specific data-protection requirements (e.g. GDPR in the EU, or state-level privacy laws in the US).

This Privacy Policy describes how Shipbird ("Shipbird," "we," "us," or "our") collects, uses, and protects information when you use our website and services. By using Shipbird, you agree to the collection and use of information as described here.

1. Information We Collect

We collect the following categories of information:

  • Account information. Name, email address, and phone number when you create an account or request a quote.
  • Shipping information. Recipient name, destination address, and package or item details necessary to fulfill your order.
  • Payment information. Payments are processed by Stripe. We do not store your full card number on our servers — Stripe handles that directly and shares with us only what's needed to process and record your order (such as a payment confirmation and the last four digits of your card).
  • Order and inspection data. Product links, purchase prices, weights, dimensions, and inspection photos taken at our Austin hub.
  • Usage data. Basic technical information such as IP address, browser type, and pages visited, collected automatically when you use our website.

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your Personal Shopping and Package Forwarding orders
  • Purchase items on your behalf and arrange international shipping
  • Communicate with you about your orders, quotes, and account
  • Process payments and prevent fraud
  • Comply with customs, export, and other legal requirements
  • Improve our website and service based on how it's actually used

We do not sell your personal information to third parties. We share information only with the service providers necessary to fulfill your order — for example, Stripe for payment processing, FedEx for shipping, Resend for transactional email, and Supabase for account and order data storage — and only to the extent needed for them to perform that function.

3. Data Retention

We retain your account and order information for as long as your account is active and for a reasonable period afterward to comply with legal, tax, and accounting obligations, and to resolve any disputes. You may request deletion of your account by contacting us (see below), subject to records we're required to retain by law.

4. Your Choices

You can review and update your account information at any time from your Shipbird dashboard. You can ask us to correct, delete, or provide a copy of the personal information we hold about you by contacting us directly.

5. Security

We use industry-standard measures to protect your information, including encrypted connections and access controls on our systems. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will update the "Last updated" date above and, where appropriate, notify you by email.

7. Contact Us

If you have questions about this Privacy Policy or how we handle your information, you can reach us at hello@shipbird.io.